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Operationalize your support structure

Incidents happen, but long interruptions in service can result in lost business, frustrated customers, and workday disruptions. Service Level Agreements (SLAs) minimize issues and establish a clear support structure. When you purchase an SLA for the TYPO3 Core, you secure guaranteed response times, rates of priority bug fixing, and the right level of support for your needs—up to 24/7 support. Choose an SLA that meets the urgency of your business needs.

Support your entire tech stack

Websites and web applications are a vital part of your digital strategy. Keeping them running smoothly is your top priority.Most of your infrastructure stack is secured by support service level agreements (SLAs) — from your datacenter to your servers to your application services. Now you can fill the last assurance gap in your infrastructure with an SLA for TYPO3 Core itself.

 

Even more reliable

We want you to feel confident. But it’s more than that — we strive for a partnership that makes your digital communication platform more successful and reliable. We’re dedicated to helping maintain your installation in close collaboration with your digital agency or IT Team. Whenever you spot something odd in your application, we've got your back.

Priority support for the TYPO3 Core

All of your support requests are handled by capable professionals with years of TYPO3 experience. We identify the issue at hand and devise a solution that best suits your business.

Pick a response time that meets your needs: from two business days to four hours, 24/7 day and night.

Starting at only €200 per month, you can start small and adjust your SLAs level as your business grows.

Guaranteed response times

You're running a business — we understand.

When an incident occurs, a quick response is of the essence.

With our state-of-the-art reporting system, you can monitor the status of your current inquiry. Depending on your plan, you will receive monthly or quarterly reports, detailing all reply and issue resolution times.

Dedicated account managers

Enterprise and Enterprise-Pro customers get their own dedicated account managers. 

Communicating with a live person leads to faster and easier problem resolution. Even better as your dedicated account manager gets to know you and your project over time. You can even meet them at the annual T3Con to go over everything achieved together (fist-bumping included at no extra charge).

Operationalize your support structure

Incidents happen, but long interruptions in service can result in lost business, frustrated customers, and workday disruptions. Service Level Agreements (SLAs) minimize issues and establish a clear support structure. When you purchase an SLA for the TYPO3 Core, you secure guaranteed response times, rates of priority bug fixing, and the right level of support for your needs—up to 24/7 support. Choose an SLA that meets the urgency of your business needs.

Service Level Agreement Options

Small Business

As low as € 200.00 per month

  • Response Time:
    Two business days

  • Bug Fixing without deadline:
    free of charge

  • Priority Bug Fixing:
    € 110.00/h

€ 2,400.00 per year (save >16%) or

€ 240.00 per month

Medium Business

Starts at 500 €/month

  • Response Time:
    One business day

  • Bug Fixing without deadline:
    free of charge

  • Priority Bug Fixing:
    € 100.00/h

€ 6,000.00 per year (save >16%) or € 600.00 per month

 

Professional

As low as € 1,000.00 per month

  • Response Time:
    Six hours on business days

  • Bug Fixing without deadline:
    free of charge

  • Priority Bug Fixing:
    € 90.00/h

€ 12,000.00 per year (save >16%) or € 1,200.00 per month

Enterprise Service Level Agreements

24/7 Support at € 3,000.00 per month

  • Response Time:
    Eight hours 24/7

  • Bug Fixing without deadline:
    free of charge

  • Priority Bug Fixing:
    € 80.00/h

Enterprise Pro

€ 12,500.00 per month

  • Response Time:
    Four hours 24/7

  • Bug Fixing without deadline:
    free of charge

  • Priority Bug Fixing:
    included

FAQ

How many websites / instances will an SLA cover?

One!

Do you need access to our systems?

Yes. Our engineers need access to your systems to diagnose incidents and problems.

Are SLAs covered by an NDA?

Of course. We take data privacy and security seriously — yours and ours. Non-disclosure agreements are part of every SLA we offer.

Can you provide a staging / integration system?

  • These are not included by default in our SLAs but could be added.
  • Setup and use of Integration systems by mutual need an agreement.
  • For example, in some cases, we may need to set up a local integration site to find issues affecting a production site. These are of course covered by an NDA.

Want to learn more about our Service Level Agreements?

Get in Touch