--- title: TYPO3 Delivers an Unmatched Customer Experience for a Regional Telecommunications Provider url: "https://typo3.com/customers/case-studies/dokom-21" description: "DOKOM21, a regional telecommunications provider in Dortmund, partnered with unternehmen online GmbH & Co. KG to launch a scalable TYPO3 website. The new platform enhances customer experience with self-service tools, optimized workflows, and interactive features while ensuring long-term flexibility and security." image: "https://typo3.com/_assets/d1e01514e4c4a5b3147940fa2ec50682/Images/og-image-com.jpg" date: 2025-07-01 modified: 2026-02-16 categories: - E-Commerce - Marketing Campaign - "Performance & High Traffic" - Platform Scalability --- # TYPO3 Delivers an Unmatched Customer Experience for a Regional Telecommunications Provider ![TYPO3 Delivers an Unmatched Customer Experience for a Regional Telecommunications Provider](https://typo3.com/fileadmin/Case-Studies/unternehmen_online/DOKOM21/download.svg) TYPO3 Delivers an Unmatched Customer Experience for a Regional Telecommunications Provider ============================================================================================ unternehmen online GmbH & Co. KG created an interactive, user-friendly digital experience for DOKOM21’s customer base ---------------------------------------------------------------------------------------------------------------------------- ![TYPO3 Delivers an Unmatched Customer Experience for a Regional Telecommunications Provider](https://typo3.com/fileadmin/_processed_/4/9/csm_Frame_7.jpg_cf8229ebac.webp) Employees 101-500 Project Type Launch In this article --------------- - [Digital Infrastructure for a Regional Powerhouse ](#c8793) - [Empowering DOKOM21’s Users Through Smart Self-Service Tools](#c8794) - [Key Outcomes](#c8795) - [Integrated and Intelligent Custom TYPO3 Solutions ](#c8796) - [A Future-Proof Website](#c8797) - [Gallery & Features](#casestudy-screenshots-1348 "Gallery & Features") - [Behind the project](#partner-intro-partner-7917aee3-ac83-44b5-abd0-016c3765d9ca "Behind the project") Are you interested in learning how to reshape your organization's digital presence with TYPO3? [I'm interested](mailto:partner@typo3.com) [DOKOM21](https://www.dokom21.de/privatkunden), a regional telecommunications provider based in Dortmund, sought a modern, comprehensive website to effectively showcase its diverse digital services. To achieve this, they partnered with a local agency capable of understanding their requirements and delivering a high-performing, functional solution. In 2021, [unternehmen online GmbH & Co. KG](https://unternehmen.online/start) (UO) was selected as the trusted partner to realize this vision. Recognized for their proven expertise in delivering complex digital solutions, UO brought an experienced team and strategic insights to the project. Digital Infrastructure for a Regional Powerhouse --------------------------------------------------- For this project, UO selected TYPO3 CMS as the foundation, recognizing its strengths and capabilities in supporting complex, feature-rich websites. TYPO3’s architecture boasts a design to accommodate a wide range of functions enabling flexible, custom adaptive solutions, tailored to customer needs. As an open-source platform, it guarantees long-term security and scalability ensuring a future-proof solution for DOKOM21. TYPO3 is a highly customizable solution built for scale which enables the development of custom functions and extensions across industries and use cases. In this instance, DOKOM21 needed a solution which would simplify the dissemination of information and product offerings for customers. This included booking services directly, checking availability for appointments or exploring current product offerings and services. Empowering DOKOM21’s Users Through Smart Self-Service Tools ------------------------------------------------------------- The new DOKOM21 website, developed by UO, is designed to optimize service delivery and enhance the user experience. Built on TYPO3’s flexible content structures, it presents product and tariff information in a clear, dynamic, and user-friendly way. The site emphasizes usability, automation, and customer engagement to support DOKOM21’s wide range of digital services. Key features in this website include a **secure** digital ordering process, a callback request service for customers and an integrated availability check. Customers can quickly check their availability by entering their address or accessing the interactive coverage map. These features were implemented with the customer experience and journey as the top priority. Content modules for the website include a blog and news section, including a semi-automated newsletter system which eliminates any redundant content management. The site is designed to encourage user participation including a digital registration form for DOKOM21’s Bundesliga betting game. Additionally, registration for the annual Christmas event can be accessed via QR code. A **dedicated ordering system** for sales partners was developed to support customer consultations and further services booking directly through the site. This feature further enhances the sales workflows both internally and externally. Key Outcomes -------------- Customer-Centric Functionality ---------------------------------- Quick, accessible product and tariff information is provided to customers thanks to a user-friendly TYPO3 interface. Optimized Editorial and Sales Workflows ------------------------------------------- TYPO3’s flexible structure powers tools like the sales partner system and semi-automated newsletter, streamlining workflows and boosting efficiency. Interactive User Engagement ------------------------------- Built-in features such as the Bundesliga betting game, event sign-ups, and live business webinars foster meaningful interaction and increase customer participation across user segments. Tailored, Scalable Solutions -------------------------------- TYPO3’s modular design supports easy updates and scalability. Custom tools like the business customer section enable personalized, maintainable services. Integrated and Intelligent Custom TYPO3 Solutions ---------------------------------------------------- The website contains numerous unique features that have been customized to meet the needs of DOKOM21. The **digital bandwidth adviso**r is a tool designed to help customers determine the appropriate internet bandwidth dependent on their address and current usage. TYPO3 CMS allows for a seamless integration into the site, ensuring users can quickly access this feature and find a match that suits their needs best. Another standout feature on the website is a dedicated section for business customers which provides curated information for this audience. Business customers can learn about the solutions implemented by DOKOM21 via easily accessible practical reports. Relevant digital events are also available for registration. Live sessions are offered in this section of the website where business customers can learn more about tailored solutions in a live session. A Future-Proof Website ------------------------ UO successfully launched the new DOKOM21 website and continues to provide services such as regular updates and migration to newer TYPO3 versions, ensuring the website's optimization, high performance and security. By utilizing TYPO3 CMS, UO has ensured DOKOM21 is equipped with a scalable, future-proof website. As a regional telecommunications provider, providing accurate information and accessibility to users for help or assistance adds real value to their customer base. Gallery & Features ----------------------- ![](https://typo3.com/fileadmin/_processed_/4/2/csm_Frame_5_f358529562.webp) ![](https://typo3.com/fileadmin/_processed_/f/d/csm_Frame_6_45f27ee3d5.webp) ![](https://typo3.com/fileadmin/_processed_/e/9/csm_Frame_7_2743dc114e.webp) Previous Next Behind the project ------------------- The partner who made this TYPO3 project possible. -------------------------------------------------- ![UO | TRUE DIGITAL PARTNERS - unternehmen online](https://typo3.com/extension-storage/partner/61b92ae16574ad312646682959b1c9fc.svg) ### UO \| TRUE DIGITAL PARTNERS - unternehmen online Dortmund, Germany [ Website ](https://unternehmen.online/typo3-agentur-dortmund) unternehmen online is a digital agency that turns complex requirements into clear, scalable digital solutions. For almost 30 years, we have combined strategy, design, and technology to create high-performance websites, robust platforms, and secure digital infrastructures. As a long-term partner, we build trusted, lasting client relationships and help organizations continuously evolve their digital presence. [ Partner profile ](https://typo3.com/partner/uo-true-digital-partners-unternehmen-online)